NOOOOO, Not the Cable Again

Yesterday I noticed that my internet was slowwwwwwinnng ddddoooowwwwnnnn to just under a stop. I alerted my IT manager Russ and he had me run a speed test. Sure enough the download speed had gone from the 200’s to 1.4. For those of you not so good at math, that’s less than 1% what it should be.

A few months ago we had this happen and I became quite good at testing modems and routers to whittle down the possibilities of whAt the exact problem was. After I reported all my testing to manager Russ he said, “It’s in the line outside and will all the rain it probably means there is water in the line.”

“Nooooo, not Again.”

I called Spectrum. They ran all their remote tests and said I needed a technician to visit. He arrived 24 hours after I called. I told him the whole history and gave him the stats. He didn’t believe me when I told him it was the line. He spent two hours looking at stuff and replacing an amplifier only to tell me that the problem was in the line to our house and that construction would have to call me and come out and that is a 7-10 day window.

Last summer when our line was replaced it took six weeks, and four different crews, the third one, broke our water line and I thought I would kill someone. How can this line only have lasted six months?

I am now interested in other providers, but I don’t want to jump from the frying pan into the fire. If you use Google or AT&T and live in Hope Valley can you let me know. I am interested in how service is with other providers and how was your installation experience and reliability.

The third party installers that Spectrum uses are, in my humble opinion and vast experience, not good enough. Six weeks and four crews is not acceptable. The tech today said their had to be a nick in the line and that is how water gets into it and makes my service go out.

There has to be something better.



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