Go Right to the Top

I am a discerning consumer. I like to get things my way and when I don’t, I usually educate the people in charge why it would be better if they satisfied me as a customer. I don’t raise my voice, or speak down to anyone. It’s all about making friends.

Today Lynn, Elizabeth and I went to the WaDu for lunch. We having been going there for lunch for at least 25 years. It is dependable and predictable and almost always good. There were very few patrons today so we had extra good attention from our excellent waiter, Daniel. After he discussed the special with us, and a side bar about the best soup he ever ate, that happened to be a watermelon gazpacho toped with lobster at the Saint James (I made a mental note to make that this summer in Maine), we asked for biscuits.

The biscuits have been the star of the bread basket at the WaDu for as long as any of us could remember. Daniel gave us the bad news that they are no longer making the biscuits and have a bar bread he said was better. I hate to say that he was wrong about it being better, but he was. He told us about the loss of the pastry chef back at the beginning of Covid so we commiserated with him about that, but he said a new one was coming and pointed out the Food and Beverage manager who was walking towards us.

Never one to be shy I flagged him down. A tall bald man who was happy to spend some time talking with us. We registered our sadness about the loss of the biscuits. He kindly took note. As we were making progress with him talking about the return of Sunday Brunch and afternoon tea later this month I decided to bring up a long held complaint of mine.

“While we have you, I have one more issue, the graduation week menu.” See the WaDu greatly reduces the offerings the week of Duke’s graduation due to the crowds. “My birthday happens to fall during that week and when my friends and I come to celebrate it I can’t get the chopped salad, which is all I ever want for my birthday.”

Now I am used to being mansplained too, but this wonderful gentleman did not do that. Instead he asked me what the exact date of my birthday was. He promised me that he personally would give me a chopped salad on my birthday and gave me his card. Now, there was a very good chance that I was already planning on being there on my birthday. He did not need to sell the table to me. And being graduation week they will be busy anyway. So this kind offer to provide me with my favorite lunch on a day that historically it has been denied to me is a joyous sound.

It really pays to speak to the right person in a kind way. It is even better to have that person go above and beyond to satisfy a customer. So friends who usually come to lunch with me that day, block lunch out that day. We will be at the WaDu, not that it is a new plan.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s