Bad Shipping

Fed ex used to be the gold standard in over night delivery. When it was in it’s hay day I didn’t say. “I am sending it to you.” Instead I would say, “I’m fed exing it to you,” and every knew that meant I sending it over night and you will get it by 10:30 in the morning, no questions asked.

I am not sure when the decline of fed ex started, but now a-days I don’t want to send or receive anything by fed ex. On May 24 I ordered a purse from Rue Lala that I wanted to go on the wedding trip. There was not an expedited shipping option, but since it was over three weeks in advance I was sure it would be ok. What I did not know is they were going to use Fed ex as the shipper.

I got noticed that the package was sent. I used the online tracking system to see when it was picked up and sent along the route. On May 27 the purse arrived at the fed ex facility in Kernersville, NC. A mere 90 miles away from me. And there it sat. For days and days.

I tried contacting Fed Ex and never got a single response to any form of communication. I tried contacting Rue Lala , but since it was usually not business hours I just got the AI helper, who was no help. I sent an email asking about it. No response. So today I actually got through on the phone to a real person at Rue La La. They sent me to another real person who was quite helpful. Helpful at refunding me my money. Not what I wanted. I wanted the purse.

Miss Rue said the package is considered lost after 10 days stuck in one place. There is not enough time to send me another one. She refunded me and gave me $15 in Rue Credit for my trouble, but I would rather have the purse.

I am very interested in where in the world a package actually disappears to when it has been logged into a facility. Do employees just steal things? Do animals break in and take packages? If so, why don’t they just take things with food?

Who pays the price for this mistake? Someone is losing money and lots of companies are losing me as a customer. My big question is how can I ensure that packages don’t get sent to me via fed ex? I guess I will just stop buying things except in person and since I hate doing that I am going to have to stop buying things all together. If I look a little run down you will know why.