Three Day GlassesPosted: February 15, 2017
I am not an extreme sport enthusiast. I don’t do crazy things like jump out of planes wearing my reading glasses. I like to sit and needlepoint and play Mah Jongg. You would think that a new pair of glasses would last on a person of my sedentary nature for years. Not so my new Eyebobs readers. Three days was all the lasted before the fishing line holding the lens in place broke.
Now these are not readers from the Dollar store. They are expensive for readers. I called up the company and spoke with the person who answered the phone. “My three day old glasses have already broken.” This news was not unusual to her. In fact the indifference I met on the phone was shocking. No apology, no sorry for your trouble, no offer to send a new pair before they got mine back.
It will be another week, at the least, before I will get the replacements and I hope they come with an apology. I also hope the new ones hold up longer than this pair did.
I understand why a business does not want to send out a new free pair until they get the old one back, but a little sympathy for the trouble I have to go through would have been nice. Not so from Eyebobs, based in the nice state of Minneapolis. I thought they would be better being in the Midwest. Not so much.
Three days. Really.