Carter’s Travel Continues



We wrapped up our fun trip on the Everest this morning and Carter, Ashley and I drove home. After passing Ashley back to her mother and picking up Shay Shay we came home to unpack and for me to get resettled at home. For Carter it is a quick turn around of unpacking and repacking for she is off to Philly tomorrow to meet up with Russ and go visit his family.


Carter tells me there is nothing she finds more exciting than traveling alone. I understand how grown up it makes her feel to take herself to the airport and check herself in and fly to meet Russ. Since she has done this kind of thing before she went online today to check-in and download her boarding pass. She thought it would be easy, like with Delta, but not so fast.


Russ bought her a ticket on American, but it turns out her flight is a US air flight. Since US Air and American merged in 2013 you would think someone would have already combined their customer interfaces, but no, that would be too logical.

Although Carter was able to check-in online there was no way to neither download a boarding pass to her Passbook on her phone, nor print a boarding pass at home. The best we could do was print her itinerary to get a boarding pass at the airport.


Come on American (nee US Air). Get into not just this decade, but this century. Young people are not going to consider flying on your carrier if you make dealing with you so difficult. Long gone are the days where people buy tickets only on price and are willing to be tortured because they got a really cheep ticket. Sure in the 70’s you could do that, but Carter’s generation is not that forgiving, or interested in just being cheep.


Yes, designing one system that will work with both your two legacy systems is a pain and costs big bucks, but really it is the cost of merging, so go on and get it done. At one point Carter thought she needed to download the US Air mobile App, and when she pulled it up and saw that it got one star with 99% of the reviews giving it a poor rating she just laughed. “I’ve never actually seen a company I’ve heard of get one star.” Welcome to the world of airlines.


Since Carter wants to do this whole trip on her own I hope everything goes smoothly at the airport. I am thankful that US Air and American are in the same terminal, but wait, why do we still even have the two names, what the hell was that merger about anyway?

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