Google Fiber Nightmare Day TWO

In the “you can’t make this shit up” department my living nightmare with Google Fiber continues. Just to understand. I am not a Google Fiber customer. I am not having these problems because I ordered Google Fiber. This is Google Fiber running lines down the 300 ft. Frontage of my property so they can potentially sell Google Fiber to someone. We already have AT&T fiber. We have Spectrum Cable. Apparently there is another Fiber company wanting to come in and lay lines. We have T-Mobile 5G. All these companies are competing for the same customers. There are no new customers in our neighborhood.

Last night I sent my blog to some city officials, who it happened to be in a city council meeting at that time and they read my blog. At 7:45 I got an email from the city inspector in charge of these kind of infrastructure builds that he would be coming to my house this morning and would be dealing with the installers.

OK, to today’s saga. I looked out the window this morning at at 7:45 I saw guys digging up my yard again to try and run the fiber they couldn’t do yesterday because they ran out time waiting for my gas line to be fixed after they cut my gas line. They also cut my cable line and the AT&T fiber line.

About 45 minutes later I went to run the water in the kitchen sink and there was no water pressure. F@#$. It trickled down to nothing fairly quickly.

I went out to the street and told the same guys from yesterday that they had CUT MY WATER LINE! The crew chief, who is the only one who speaks English, was no where to be found. I asked these guys to call him. He eventually showed up as the water was overflowing in the hole and running down the street.

I asked him if he would like to cut off my water. He said they were trying to dig it up my water meter. I told him he was not even close to where it is and asked if he would like for me to show him where it is? NO. I told him anyway that the water cut off was on the other end of my property. He didn’t bother to pay attention to me.

He got on his phone to call and report to his boss the water line cut, but not the water department yet. All the while the water is running out of the ground. For the record the water kept running for 3 hours and forty five minutes. They could have stopped it, but would not listen to me.

At that time I had a large group of women arriving at my house to take a class. I went in and taught the class, but not without being Interrupted multiple times.

Eric the inspector from the city arrived. He came to the door and said he would take care of these guys. He is a prince. Then he got the water guy, who did listen to where the cut off was and he crawled under bushes to cut it off. He determined the cut they made was on my side of the meter so I was paying for all that water. That also meant the city would not fix the break.

As I talked more with Eric I came to learn that yesterday when they hit the gas line the first things they were supposed to do after stop digging, was alert ME AND ALL MY SURROUNDING NEIGHBORS so we could evacuate. That did not happen!

I eventually had to let my class go early (time I will have to make up with them later) so I could deal with getting the water line fixed. The nice man from the water department said they were not allowed to fix it, but he would make sure it got fixed correctly.

It took from 8:15 when I discovered the water line was broken, until 2:00 pm before I got my water back on.

In summary. Google Fiber Installers cut my cable line and did not tell me. They cut my gas line and didn’t tell me until I went out and asked why they stopped working 20 minutes earlier. They cut the AT &T line that goes to my neighbor’s house and didn’t tell me, or her, but when she came out and told me she lost AT &T I showed her where I knew it was buried and sure enough there were the cut lines in the hole they dug. No one from Google Fiber said they cut through lines when it happened, even though it was in plain sight. Google Fiber did not tell me they cut my water line, I had to tell them.

Yes, I could live without cable and I could live without gas, as long as it didn’t blow up, but I can’t live without water. We are not done yet. The fiber is not all laid and I still have giant holes in my front yard. What do you think Google Fiber owes me for 30 hours of hell?