Perhaps You Are In The Wrong JobPosted: September 25, 2015
I can only imagine that having a job that I don’t enjoy would make me a little grouchy, but even in my most insignificant jobs I tried to make the most of it, or at least pretend I liked what I was doing. Obviously the economy has a lot of people doing things that they are probably over qualified for, but if they can’t do those jobs well I am not sure they are ever going to go anywhere else.
Today must have been my time to encounter those people. It started with a call to the customer service department at Russ’ life insurance company. Paying your life insurance bill is high on my list to get right. In August I used my banks automated payment system as I do to pay all my bills. I was quite unhappy when I discovered two letters saying I had not paid. I went online and found the confirmation from the back that indeed I had paid, but the check was not cashed.
I called customer service and after an unsatisfactory call with a regular rep who would not talk to me since I was not the policy holder I asked to speak to a supervisor. After many “hypothetical situation” questions, since I was still not the policy holder I finally got out of this guy that they had changed the payment address a year ago and my check probably went to the old one. I got him to take my new payment over the phone and asked what would happen to my check if it ever got to them. I was told they would cash it and credit my account for an extra year. Not the right answer, but I would deal with the bank on that.
I suggested that they might pay the post office for a longer forwarding service so they would not miss other payments that were automated like mine. “Not my department,” was the I don’t care answer.
“Yes, but it affects your department with all the customer service calls you have to take,” I said.
“That’s good job security.”
Wow. So purposely annoying customers is good for this guy personally. I could feel his disdain for me over the phone. Time for him to get a different job, but as far as I could tell he was unemployable.
After my morning frustration with insurance I went to lunch with my friends Lynn and Christy at a locally owned restaurant. We had a waitress who acted as if serving us was too much trouble. I ordered the beet salad and asked her to leave off the polenta croutons. Her surely response was, “That doesn’t come with croutons.” Then all the better, I did not want them anyway, but for good measure I looked at the menu to make sure since she was not going to request something be left off that she did not think was on there to begin with. I had not been dreaming, polenta croutons big as life in the description. She was not happy about being wrong.
We had to ask for tea refills which took forever as did the change giving from the check. Being the queen of cash I put a twenty in my check folder. Eventually she came back and brought my change. Interestingly even though the ticket said the change was $3.34 she only gave back three ones. I was planning on leaving all the change for a tip, since I feel like restaurant workers are underpaid, but I thought it was quite presumptuous of her to not return the coins. She might not have even made the change, but she certainly did not care enough to check. Really being a waitress is not the right job for her, or perhaps she had just had a terrible run in with an insurance company customer service supervisor.