Now, Was That So Hard?

I have to say I was a little skeptical that the NMJL would actually send new cards out by June. And for the single card I ordered under Russ’ name they did get a new corrected card to him today. For the record that is my card. Russ does not play.

I ordered one in his name after I ordered my bulk order because last year my bulk order took weeks and weeks to come despite being ordered January 1. And this year the single card order came on time and the bulk came two weeks later. Not happy about that. So I will be ordering a single one again next year.

The reason I was so skeptical is so many of my students have still not received the cards they ordered in February or March, let alone a new corrected card. So if the League was able to reprint and re-mail all new cards in less than two months why can’t they do the same for regular orders?

The offending part to me is that the league charges your credit card when you place the order even though it is months before they are going to send it. Then if you don’t receive your paid for order they don’t have an easy way for you to alert them that you did not get your card.

I encourage all my thousands of students to order their cards from the NMJL and not to buy them on Amazon where they could be counterfeit. But I would like the league to do better.

First. Hire a professional editor. Making two different mistakes on the two different sized cards is inexcusable. There is no way that is a printer’s error. Printing hasn’t worked that way in the last 30 years.

Second. Hire a better mail house to fulfill your orders.

Third. Hire real staff and pay them, not volunteers.

Fourth. Upgrade your website and online system so customers (that is what they are.) can communicate with you.

Fifth. If you have a phone, answer it. Get rid of the recording device that does not take messages.

Mah Jongg is hotter than ever. Don’t be the down fall.